Frequently Asked Questions
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No. While we work with many athletes and active individuals, you do not need to be an athlete to visit K-Flow Therapy.
We treat a wide range of clients, including:
People with everyday aches and pains
Office workers with neck, shoulder, or back discomfort
Clients recovering from injury or surgery
Those wanting better movement, less stiffness, or general body care
Clients seeking stress relief or wellbeing-focused treatment
Our clinical approach simply means we assess how your body moves and responds, not that you need to train or play sport.
If something is bothering your body, you’re in the right place.
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At K-Flow Therapy, we focus on assessment-led, results-driven care, not generic massage sessions.
Every treatment is tailored to how your body presents on the day and is guided by clinical reasoning, current research, and hands-on experience. We take the time to explain what we’re doing and why, so you understand your body and your recovery process.
Our approach combines professional expertise with clear communication and respect for each client’s goals, whether that’s pain relief, improved movement, recovery, or wellbeing.
Read our philosophy.
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Yes. Private health rebates are available for Remedial & Sports Massage sessions with Sam, whose provider number is current and recognised by all major health funds.
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You may feel a brief dull ache, muscle twitch, or mild discomfort during dry needling. Most clients find it tolerable and often notice reduced tension or improved movement afterward.
Your therapist will explain what to expect and will only proceed with your consent.
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Please wear comfortable, loose-fitting clothing.
For remedial or sports massage, the therapist may need access to specific areas of your body. Your privacy is always respected through appropriate draping and professional boundaries.
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For professional, hygiene, and safety reasons, clients must wear appropriate underwear during treatment.
No underwear, no treatment.
This policy applies to all services and all clients, without exception.If appropriate underwear is not worn, the session will not proceed and will be treated as a late cancellation.
This policy protects both clients and therapists and ensures a safe, respectful clinical environment at all times.
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Yes. We welcome younger clients.
Sam holds a current Working With Children Check.
Clients under 18 must be accompanied by a parent or guardian during their appointment.
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No referral is required. You can book directly with us anytime.
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We’re located in Werribee, with parking available at both the front and rear of the clinic.
We are easily accessible for clients from Hoppers Crossing, Tarneit, Wyndham Vale, Truganina, Point Cook, and surrounding suburbs.
Full address and directions are available on our Contact page.
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We recommend booking online, as we are a small team and do not have a receptionist.
Online booking allows us to focus fully on client care during treatment hours.
You are also welcome to call or visit the clinic, but online booking is the fastest and most reliable option.
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K-Flow Therapy can provide a Certificate of Attendance confirming your appointment time.
As a remedial massage clinic, we are not AHPRA-registered, so this certificate cannot be used as an authorised medical certificate for sick leave.
If your workplace requires a formal medical certificate, please visit your GP or an AHPRA-registered health provider.